Terms & Conditions

Untold Hungary – Terms & Conditions

Effective date: 10. 17. 2025
Business entity: Szegedi Szilveszter EV. (operator)
Tax ID: 91456960-1-41
EU VAT ID: HU91456960

Registered seat: 1046 Budapest, Erdosor street 2. 5/32, Hungary
Email: info@untoldhungary.com
Phone: +36-30-856-8636

Introduction

These Terms & Conditions (“T&C”) constitute a legally binding agreement between Untold Hungary (Provider) and the Client (Traveler/Customer).

By submitting a booking request and receiving written confirmation from Untold Hungary, the Client acknowledges and accepts these T&C in full. These conditions apply to all tours, recommendations, and services provided by Untold Hungary, unless otherwise agreed in writing.

1. Scope of Services

Untold Hungary provides:

  • Private one-day and multi-day tours in Hungary (without accommodation).

  • Travel tips, recommendations, and itinerary suggestions (informational only).

  • Affiliate recommendations (e.g., hotels, flights, partner services).

Untold Hungary does not operate as a package tour operator or licensed travel agency under Hungarian law. Services are provided as individually organized tours or recommendations.

2. Booking Process

  • A contract between the Provider and the Client is formed when:

    1. The Client submits a booking request via the online form.

    2. Untold Hungary confirms the booking in writing (email confirmation).

  • No payment is collected on the website.

  • Tour fees are paid at the start of the tour, either by cash (HUF/EUR) or credit card.

  • An invoice is issued electronically via Számlázz.hu and sent to the email address provided.

3. Accommodation and Multi-Day Tours

  • Accommodation is booked by the Client through our recommendation or personal preferencies with the use of our affiliate system.

4. Cancellations & Refunds

  • One-day tours (without accommodation): No prepayment, no refunds. If Provider cancels, no charges apply.

  • Multi-day tours: No prepayment, no refunds. If Provider cancels, no charges apply.

  • If Provider cancels a service: Clients are entitled to a refund of prepaid activity/program fees only. No further compensation is owed.

  • If the Client cancels or fails to appear: No refunds.

5. Client Responsibilities

  • Clients must ensure they are in good health and able to participate in the tour.

  • Clients must comply with Hungarian laws, including traffic and safety regulations.

  • Seatbelt use is mandatory. If a Client refuses or neglects to use a seatbelt despite warning, any resulting fines are the Client’s responsibility.

  • Clients are responsible for their personal belongings during the tour.

  • Clients acknowledge that itineraries and travel tips provided by Provider are for informational purposes only and used at their own risk.

6. Liability

Provider is not liable for damages, losses, or additional costs resulting from:

  • Third-party services (e.g., hotels, airlines, restaurants, attractions).

  • Traffic fines, accidents, or legal breaches caused by the Client.

  • Extraordinary and unavoidable circumstances (force majeure), including but not limited to:

    • Natural disasters (earthquake, flood, fire, extreme weather).

    • War, armed conflict, political unrest.

    • Terrorist attacks, riots, or civil disorder.

    • Strikes, lockouts, or industrial actions.

    • Pandemics, epidemics, or government-imposed travel restrictions.

    • Unexpected transport disruptions (flight cancellations, airport closures, border closures).

In such cases, Provider will make all reasonable efforts to assist the Client, but no refunds or further compensation are owed. Any additional costs (e.g., accommodation, meals, transport) will be borne by the Client.

Untold Hungary holds liability insurance for tour operations, but Clients are strongly advised to obtain their own travel, health, and accident insurance.

7. Affiliate Links & Third-Party Services

  • Untold Hungary may provide affiliate links to third-party services (e.g., Booking.com, airlines, activity providers).

  • Untold Hungary is not responsible for the performance, quality, or terms of these services. Clients enter into contracts directly with the third-party provider.

8. Complaints and Dispute Resolution

  • Complaints may be submitted via email to info@untoldhungary.com.

  • Provider will respond within 14 calendar days.

  • If no agreement is reached, disputes shall be governed by Hungarian law.

  • Jurisdiction: the competent court in Budapest, Hungary.

9. Data Protection

  • Provider collects and processes personal data (e.g., name, email, phone, billing details) for booking and invoicing purposes.

  • Data processing follows GDPR regulations.

  • For full details, please refer to our Privacy Policy.

10. Final Provisions

  • Provider reserves the right to adjust prices, itineraries, and these Terms & Conditions at any time.

  • Any modifications will not affect existing confirmed bookings unless required by law.

  • By confirming a booking, the Client acknowledges and accepts these Terms & Conditions in their entirety.

 

Last Edited: September 30, 2025